The paper presents an analytical method for determining optimal number of servicer in a big repair workshop. This method is based on the theory of mass servicing (TMS). A short description of basic concept, principles and limitations of this theory is given. The adequate mathematical model is created on the concrete examples of the mass servicing system (MSS). On the basis of this mathematical model, the quantitative characteristics for all variants of MSS are defined and analyzed. Finally, the most important quantitative characteristics, basic parameters of the optimization goals and an optimal solution for analyzed variants are presented and discussed
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L.L. LAPIN: Probability and Statistics for Modem Engineering. PWS-Kent Publishing Company, Boston, 1990.
Guest Editor: Eleonora Papadimitriou, PhD
Editors: Dario Babić, PhD; Marko Matulin, PhD; Marko Ševrović, PhD.
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